I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager:
1. Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk.
2. Go to the user’s desk, put your hands on your hips and tell the user to open the attached file.
I couldn’t help but laugh, and promise to put it online.
I’ve always been of the belief that whenever you’re dealing with end users, the more information you could give them and the more ways they could access knowledge, the better. A couple of things recently have me questioning that theory. One was this whole DST mess. If there was one constant in all the things…
A post at Lockergnome about IT burnout got me thinking today. The author listed some of the reasons we see a high rate of burnout in IT, and I couldn’t help but think of the seemingly large number of people I know who have left legal IT specifically, in recent months, citing burnout as a…
Earlier this month, this blogged passed it’s 7th year of existence. The oldest entry on the site is from Oct. 8, 2001. I’ve never been one to keep track of the date and consider it impressive how long I’ve been doing this, so I actually missed it. I also almost missed that yesterday’s entry was…
Who else is filling out NCAA brackets tonight? Who do you have winning the whole thing? Who’s your darkhorse? I’m entered in three pools this year, so far, and I’ve got three different national champs picked. Given my recent history in this regard I figure I should cover my bases. Of course, given that recent…