I just wanted to share a little story of good tech support. I needed to set up a mailing list, and on my hosting account the tool available to do that is a program called EZMLM. It works fairly well, but I needed to make a small edit to one of the configuration files for the list, which I don’t have access to. I need my hosting company to do that for me, so I put in a ticket request. The ticket was handled within about 90 minutes, which is impressive enough. The next day, I realized there was a typo in the change I had asked them to put in, so I sent an email to support asking them to correct it for me. That edit was done and the email responded to in 11 minutes. I can’t complain about that.
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