Sadly, most managers just don’t know how to do this. We’ve lived in a world where hard work = hours worked for so long that we don’t know how to do anything else, even though it was also never really true. There have always been people who “work” long hours just to look good without ever really getting anything done, and others who get work done very efficiently and see no reason to sit at their desk longer and play that game. (And everything in between these two extremes!)
What we haven’t done in many cases is figure out better ways to measure who is getting actual work done, because sometimes that’s hard to do.
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