Weekend pondering

For all you user-support folks out there, here’s a question for discussion. We all know that keeping the lines of communication open between users and IT staff is an important part of any tech support operation. If people are afraid to come to you with questions, that’s bad for everyone involved. Sometimes that means saying…

Asked and answered

Are extensions the killer feature in Firefox? Absolutely. I’ve used IE7 a bit. It’s slow, but sometimes Firefox is too. It has tabs, it’s relatively secure compared to IE6, it has a pop-up blocker built in, it has pretty decent cookie and password management built in. In a nutshell, it has many of the same…

Libraries and technology

Over lunch today, which is the usual slice of time I take for podcast listening, I couldn’t help but perk my ears up to a couple of mentions about libraries and technology. First, the obvious one, Chuck Tomasi’s interview with the director of the Appleton Public Library, Terry Dawson. Terry and Chuck discussed Appleton’s growing…