I’d Quit Facebook But That’s Where My Friends Are
The title of this post is my attempt at paraphrasing a conversation I had with a friend last week. A friend I used to work with, who I no longer see on any kind of regular basis because we live … Continued
Linked – Think in Terms of What is Relevant, Not Producing Keyword Hits
The problem is that to many people involved in litigation, this is too much work: “When requesting parties want all search hits in an email mailbox containing a common search term, they are asking for trouble. Requesting communications between specific … Continued
Linked – Australian Government Passes Law Forcing Tech Companies To Break Encryption
Dear Australia. I love you, but this is completely impossible: “Here’s a short summary of the new powers the legislation hands over to law enforcement and national security agencies: The law enables Australia’s attorney-general to order the likes of Apple, … Continued
Linked – How Training Keeps Your Customers Coming Back For More
Given this, why do so many companies cut and/or just not offer training? “If your customer training game is on point, your customers are likely to repay you with loyalty. According to a study by the Technology Services Industry Association, … Continued
Linked – How George H.W. Bush used handwritten thank-you notes to build bridges
This is an interesting example to consider, professionally and personally. He carved out time most evenings to write cards and thank-you notes. He wrote so many that they fill a 700-page book, “All the Best, George Bush,” which serves as … Continued
Linked – Back in the Dojo – Physical and Mental Wellness in the Workplace
I just discovered this blog by Sara today, and was really taken aback by her story, since she was working in the same field I do, eDiscovery. I was driving down the road, same as I did every morning when … Continued
Linked – Knowing a Party Used a Personal Email Account Should Not Take X-Ray Vision
Josh packs so much “right” into this little paragraph. “Attorneys should ask their clients whether they have used personal email to conduct business. Another topic is whether a person has a Gmail account used for Google Drive that is connected … Continued