Documentation

Kevin stumbled on one of the more frustrating “rookie mistakes” that we all make from time to time. Not documenting stuff! I’ve stumbled on this one myself a few times recently, mistakenly thinking that a problem was a one-time thing and not writing down, and sharing with the other tech support folks, exactly what I…

Friends in Tech

I was invited earlier this week to join the Friends in Tech network. It had been a group of podcasters, many of whom I’ve been a big fan of for a long time, but Kevin Devin asked Andy and I to join and contribute some written content to the FiT group weblog in order to…

Cleveland

Yes, I’ll be in Cleveland for the In The Trenches Geek dinner with Kevin next week. I got all the details at work finalized so that I could be off Thursday afternoon to drive up there, and also Friday because I couldn’t pass up the opportunity to take a photo tour of the Cuyahoga Valley…

Who’s George?

Darn it, someone’s been keeping track of my helpdesk tickets and putting them on-line under the pseudonym The Chronicles of George. I need to find out who’s doing that! Seriously though, we had a good time laughing about this at work today, all under the guise of learning how NOT to enter information in the…