AOL stepping in the right direction?

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This story about AOL announcing that they are going to stop using pop-up ads should make their users somewhat happier about their service, which should be the focus of everything they do really. I mean if you make your customers angry by making your own product annoying and difficult to use, you’re not going to keep them as customers for very long, are you? There’s a lesson in there for some other industries, isn’t there? 🙂

Now if they could just offer an connection without all of their bloatware, and bloated price, they might be on to something. It shouldn’t take 200MB worth of software to connect to the internet, that’s completely insane!

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