Blackberry, etc.

Just yesterday some of us were gathered in the area of the helpdesk, discussing the NTP/RIM lawsuit and what the firm might have to do if the Blackberry service does, in fact, get shut down. The agreement was that we’d end up blowing a big chunk of IS budget rolling out Windows Mobile devices. One…

Watching your mouth

Lots of ideas floating around this weekend in the podcasts I was listening to surrounding the idea of what you say about the users you support. It all started with Douglas Welch’s podcast “Don’t Say It” where he talks about the possible consequences of getting not only getting caught “user bashing” but also the negative…

Unveiling

It’s about time for the great unveiling of the new name of this blog. As you’ll recall I asked for suggestions and promised to give away a PC World subscription to the person who’s suggestion I used. Naturally, it turned out to be a bit more complicated than that. Two people sent in suggestions that…

One other experiment

One other experiment I’ve had in mind recently is tied into something that’s not been working correctly anyway. I just sent this email to the folks who had been getting posts by email: As I’ve mentioned before, something seems to have gone terribly awrywith the topica list in terms of getting emails when I post…