Excellent Customer Service, or Greasing the Squeaky Wheel?

One of the things I’ve long wondered about bloggers writing about good service from a company is whether they got that service because the company really cares about taking care of it’s customers, or if they got that service because of who they are. A fine example came about last weekend when Louis Gray wrote…

More on Backup Tapes

I wrote earlier about Index Engines and how I thought that technology might change the landscape when it comes to determining what’s inaccessible electronically stored information. I also saw today that RenewData has announced their own technology to make data on tape backups more accessible. Sean Doherty over at EDD Update has some details on…