• Re-launch

    I put the finishing touches on the Office Beta Notes blog tonight and have officially relaunched it. If you’re interested, there’s a separate RSS feed or you can subscribe to new posts by email. (BTW did you know you can subscribe to this blog by email as well?) Anyway, if you’re interested in discussing Office…

  • Office 2007 Beta

    Yup, downloaded it last night. Took until this evening to get it activated. Highly recommend you disable the AVG Outlook plugin that scans incoming email BEFORE you fire up Outlook 2007 to download your email. The email will come in with no content if you let AVG scan it, there is no way to get…

  • My own thoughts

    Regarding my previous question from the weekend about where you draw the line between keeping up a good relationship with your users and letting them walk all over you with non-work technology issues, I would mostly err on the side of letting them walk over you. There’s definitely a line that needs to be drawn…

  • Attracting the wrong attention

    Apparently, putting IE7 as a Technorati tag attracts the attention of someone from ieproviders.com, who leaves comments about the search providers you can plug into the search bar in IE7 even when that particular post has nothing to do with searching. So I’m giving them the attention they crave over there, by exposing them. 🙂…

  • Weekend pondering

    For all you user-support folks out there, here’s a question for discussion. We all know that keeping the lines of communication open between users and IT staff is an important part of any tech support operation. If people are afraid to come to you with questions, that’s bad for everyone involved. Sometimes that means saying…