The latest edition of In The Treches has a few minutes of discussion between Kevin and your’s truly about working at the helpdesk and my own experiences working in the field. Go give it a listen, especially if you’ve never listened to Kevin and George before. They do an excellent podcast!
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For all you user-support folks out there, here’s a question for discussion. We all know that keeping the lines of communication open between users and IT staff is an important part of any tech support operation. If people are afraid to come to you with questions, that’s bad for everyone involved. Sometimes that means saying…
Got this link from Josh: Making the most of your IT department He was right, I did get a kick out of it. Off the top of my head I’d say I’ve personally dealt with numbers 1,2,4,5,6,8,12,13,19,23,25,27,28,30,31,33,36,39,40 and slight variations on 7 and 26. It’s funny ’cause it’s true… Follow these topics: Uncategorized
Have gotten a few emails and comments about the need to document what I do. Seems like I’m not the only one out there being charged with this particular challenge this year. It’ll be interesting to follow along with others as we all do this, so please, if you have ideas, stories, ongoing projects of…
Kevin is working on a year-end podcast. He has an assignment: Since this will be my last podcast before Christmas, I’m giving you all an assignment for a End of Year Podcast. Either send in audio feedback, ..OR.. call the listener line (206-888-4488), ..OR.. call the Skype line (callto://inthetrenches), and leave your input regarding 1)…
I know, my blogging here has been, well, it’s been crap lately. Unfortunately, I’ve been spending so much of my time writing for other projects that writing here has become a bit of a chore. I’ve had to write and edit a web RFP for the Friends of the Library, work on a series of…
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Neat show Mike – gave me the reminder that I need to get my answers in – still think it sounds like an interview for a job with those questions though!