Your Proofs are too Small!
Note to professional photographers:
If you’re working an event as the photographer, and giving attendees the opportunity to view proofs and purchase prints online, you might sell a few more if the online proofs were large enough that I could actually tell whether anyone in the group might have their eyes shut, or mouth open, etc. If you only put up something like a 420×360 version of a photo of a larger group, it’s a bit too much like buying it sight unseen for me to gamble my money.
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If there are 13 adults and a kid in the photo, I need to be able to see faces before I commit.