Kathy Sierra has an interesting post on the Creating Passionate Users blog, about how to get our users past the “P” Mode, a reference to digital cameras. There’s a terrific, if somewhat lengthy, conversation taking place in the comments as well. I’m sure I’ll have something more to say about the idea, but I want…
I was litening earlier to the latest In the Trenches, spefically to special guest Chuck Tomasi’s take on how to make yourself more valuable to your employer. He is in management now afterall so it’s a different perspective. I was struck by this idea of getting outside the technology and understanding the core business processes…
Over the last few years I’ve done a few upgrades to Office 2003, and we’ve been rolling out Office 2003 at work (finally!) over the last few weeks, so how is it that today was the first time we ran into this bug with character units? Weird. But, there you have it, if you ever…
Kevin stumbled on one of the more frustrating “rookie mistakes” that we all make from time to time. Not documenting stuff! I’ve stumbled on this one myself a few times recently, mistakenly thinking that a problem was a one-time thing and not writing down, and sharing with the other tech support folks, exactly what I…
I was invited earlier this week to join the Friends in Tech network. It had been a group of podcasters, many of whom I’ve been a big fan of for a long time, but Kevin Devin asked Andy and I to join and contribute some written content to the FiT group weblog in order to…
Yes, I’ll be in Cleveland for the In The Trenches Geek dinner with Kevin next week. I got all the details at work finalized so that I could be off Thursday afternoon to drive up there, and also Friday because I couldn’t pass up the opportunity to take a photo tour of the Cuyahoga Valley…