I got a question the other day about whether this blog helped me get my new job. It was an interesting question, because I hadn’t really thought about it. The job was an internal post, so the concept of someone finding my blog and using it to evaluate what I know about technology, obviously, wasn’t…
It’s funny that this was an idea that Douglas Welch pulled out of his Career Opportunities archives a few weeks ago. He talked specifically about the need to not just be a tech generalist, but to have some specialized skills that help you stand out in certain areas. Then new position I’m taking is really…
Steven Vore was kind enough to pass along this Computerworld article to me today titled The Help Desk: Often the First Step in a Successful IT Career Couldn’t agree more with that they had to say. There’s no doubt that you get exposed to all kinds of stuff, and definitely have to figure out how…
An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…
If you subscribe to the feed, you may have noticed the new “links of the day” item earlier this morning. One of the things I get with Feedburner is the ability to show you a post with all the stuff I linked on my Bloglines link blog for that day. I figure it’s a good…
A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….