I was amused by the back and forth between Robert Scoble and Kevin Devin this weekend. If you follow through the comments there, and the original post at Scoble’s you’ll see that he didn’t really mean to call all IT workers f***ers, just the one’s who implemented policy, and the IT folks at Microsoft were…
Kathy Sierra has an interesting post on the Creating Passionate Users blog, about how to get our users past the “P” Mode, a reference to digital cameras. There’s a terrific, if somewhat lengthy, conversation taking place in the comments as well. I’m sure I’ll have something more to say about the idea, but I want…
I was litening earlier to the latest In the Trenches, spefically to special guest Chuck Tomasi’s take on how to make yourself more valuable to your employer. He is in management now afterall so it’s a different perspective. I was struck by this idea of getting outside the technology and understanding the core business processes…
Everyone knows what the number one rule of the helpdesk is. Users lie. We all accept that as truth, we all have plenty of stories about catching users in a lie, and I think even our users find it completely acceptable to lie to the helpdesk. But why? What’s the point? Seriously, if we all…
I finally found some time to look at the upgrades that have been done to CoComments and I was pretty impressed. However the copy of the Firefox extension I had grabbed last week wasn’t exactly a well behaved little extension. It put an icon on the toolbar that I didn’t ask for, and it continually…
Apparently, putting IE7 as a Technorati tag attracts the attention of someone from ieproviders.com, who leaves comments about the search providers you can plug into the search bar in IE7 even when that particular post has nothing to do with searching. So I’m giving them the attention they crave over there, by exposing them. 🙂…