I think Andy’s comment on that last post hints at some of why user’s lie. He says: but then a reboot WILL cure a lot of problems but doesn’t actually fix the problem as to WHY it happens. I think a large part of why user’s lie is tied into their expectations. When you work…
Everyone knows what the number one rule of the helpdesk is. Users lie. We all accept that as truth, we all have plenty of stories about catching users in a lie, and I think even our users find it completely acceptable to lie to the helpdesk. But why? What’s the point? Seriously, if we all…
Regarding my previous question from the weekend about where you draw the line between keeping up a good relationship with your users and letting them walk all over you with non-work technology issues, I would mostly err on the side of letting them walk over you. There’s definitely a line that needs to be drawn…
The latest edition of In The Treches has a few minutes of discussion between Kevin and your’s truly about working at the helpdesk and my own experiences working in the field. Go give it a listen, especially if you’ve never listened to Kevin and George before. They do an excellent podcast! Tags: InTheTrenches
A post with a bullet, or three. * Firefox’s update went pretty smoothly on my laptop, it had one little hiccup on my work desktop. After restarting Firefox, the Clippings extension threw up a script error. Disabling Clippings and reinstalling it fixed the problem. BTW, Clippings is a very handy tool when your helpdesk software…
I just listened to this interview Phil Gerbyshak gave to some students. It’s a good 45 minutes talking about working in IT, the current status of technology, and where it’s headed. He covered a whole bunch of stuff, in fact after listening to it, the first thing I thought was that I need a second…