ILTA Monday Thoughts

posted in: LitigationSupport 0 |
Reading Time: 8 minutes

I’ve tried in the past to do daily blog posts, or posts about individual sessions, at ILTA, only to get sidetracked by the avalanche of things to do rather than sit and write in previous years. So, while I’m writing … Read More

Failure to Communicate

posted in: HelpDesk, LawFirms, LitigationSupport 0 |
Reading Time: 4 minutes

This is a bit of a follow up to a post a few days ago about whether having an open ticketing system would help with the communications between techs and the users they support. As I mentioned there, and talked … Read More

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