Linked – What’s the Business Impact of Customer Training?

Linked – What’s the Business Impact of Customer Training?

I’m not exaggerating. The distaste users had for the software they were forced to use because the organization purchased it was only equaled by how little they knew about how to use it. This is not a coincidence. Poor training or lack of training leaves users figuring out what to do on their own, and they usually miss out on many of the features that could make their jobs easier. Most of them figure out enough to get by.

Can Your SMEs Train?

Can Your SMEs Train?

Too many people seem to think that you can automatically teach other people about something if you’re an expert at it. Being an SME is great, but communicating that expertise so others can learn from you is a different skill. In fact, it’s a set of skills. Skills we should encourage our SMEs to learn to help our whole team grow.

Linked – No One Wants To Talk About These 3 Ways AI Copilots Will Reshape Learning
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Linked – No One Wants To Talk About These 3 Ways AI Copilots Will Reshape Learning

I’ve had an opportunity lately to play around with some AI tools, including Microsoft Copilot for 365, and I have to admit, when I have a question about how to do something, I ask Copilot. I ask Copilot because:

It’s right there while I’m working.

I don’t have to bring in another tool or trainer.

I don’t have to take a class or watch a YouTube video to learn a new skill. (Imagine a Copliot prompt like – “How would I do a VLOOKUP with this data using ID as the unique identifier?”)