Blog about Litigation Support, Training, Technology, Travel, Social Media, Careers and any other thing I think of!
Given this, why do so many companies cut and/or just not offer training? “If your customer training game is on point, your customers are likely to repay you with loyalty. According to a study by the Technology Services Industry Association, … Continued
Richard Byrne writes a blog about teachers using technology. With my background in technical training, I often find some interesting things on his blog, even though I’m not a teacher. Yesterday, he asked an important question to educators: “Can we … Continued
I have to thank my wife for finding this site the other night when she was Googling for some Excel tutorials. It’s done by the Goodwill Community Foundation and it not only has tutorials on tech topics like Excel, Gmail, … Continued
Yesterday, I wrote about the risks facing law firms from all around that came to mind as I sat through some of the sessions. Tuesday morning, I listened to Keith Lockhart from AccessData talk about responding to data breaches, and … Continued
I’ve argued this before from the customer side but it is interesting to read it from Litmos on the business side: “Your customers invested in you and your product or service. Why not make sure they’re getting the most out … Continued
Yesterday I blogged about an interview with Kevin Briggs, who is a suicide prevention advocate who used to be a patrolmen on the Golden gate bridge. Obviously, over on that site, it was that work that was the priority, but … Continued
It’s not my livelihood anymore, but so much of this post rang true. The struggle to get sales on the same page with customer training is real, especially when the customer sees it as a “new” line item late in … Continued