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I’ve argued this before from the customer side but it is interesting to read it from Litmos on the business side: “Your customers invested in you and your product or service. Why not make sure they’re getting the most out … Continued
Yesterday I blogged about an interview with Kevin Briggs, who is a suicide prevention advocate who used to be a patrolmen on the Golden gate bridge. Obviously, over on that site, it was that work that was the priority, but … Continued
It’s not my livelihood anymore, but so much of this post rang true. The struggle to get sales on the same page with customer training is real, especially when the customer sees it as a “new” line item late in … Continued
As a trainer, this is vital to remember: “Reading and listening are often important steps in learning. Without having any instruction, pure practice is little more than trial-and-error. The fact that we can learn from instruction and observation is one … Continued
In other words, you get more of what you measure. “When reward is tied to measured performance, metric fixation invites just this sort of gaming. But metric fixation also leads to a variety of more subtle unintended negative consequences. These … Continued
This theory of learning styles is widely assumed to be true, not just in academia, but when it comes to technology training as well. I remain a skeptic of it, and current research continues to find no truth in it. … Continued
I like this article, but especially this bit of advice: What about your tendency to fill every pause with “Um”? This is telling you to get more familiar with your material. If you know what you’re going to say, you … Continued