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I have to thank my wife for finding this site the other night when she was Googling for some Excel tutorials. It’s done by the Goodwill Community Foundation and it not only has tutorials on tech topics like Excel, Gmail, … Continued
Yesterday, I wrote about the risks facing law firms from all around that came to mind as I sat through some of the sessions. Tuesday morning, I listened to Keith Lockhart from AccessData talk about responding to data breaches, and … Continued
I’ve argued this before from the customer side but it is interesting to read it from Litmos on the business side: “Your customers invested in you and your product or service. Why not make sure they’re getting the most out … Continued
Yesterday I blogged about an interview with Kevin Briggs, who is a suicide prevention advocate who used to be a patrolmen on the Golden gate bridge. Obviously, over on that site, it was that work that was the priority, but … Continued
It’s not my livelihood anymore, but so much of this post rang true. The struggle to get sales on the same page with customer training is real, especially when the customer sees it as a “new” line item late in … Continued
As a trainer, this is vital to remember: “Reading and listening are often important steps in learning. Without having any instruction, pure practice is little more than trial-and-error. The fact that we can learn from instruction and observation is one … Continued
In other words, you get more of what you measure. “When reward is tied to measured performance, metric fixation invites just this sort of gaming. But metric fixation also leads to a variety of more subtle unintended negative consequences. These … Continued