So you’re a cable repair guy. you go to someone’s house and there’s obviously a network running. The cable modem is giving the customer problems, so you decide to try and replace it. In fact the tech support folks on the phone told the customer that there seems to be a recent history of the modem losing connection to…
We’ve been having problems off and on with our Internet connection at the house. Finally, last night Angela gave them a call. The bad news is that it’ll be Thursday before they get out to our house, so I can’t really plan on having reliable Internet connection during the evening until then. (For example, it…
In case you ever run into a laptop like the one I did today, where you had to reload applications, the Internet activation of Office 2003 failed and you couldn’t get the phone activation information to come up. From KB article 875452: SYMPTOMSThe Microsoft Office 2003 Activation Wizard disappears when you use the telephone option…
Something that I thought about today when I was talking to someone on the Friends in Tech forums. Their question was about being unable to see the Temporary Internet Files folder even after showing hidden folders. I’ve found that when I installed IE7, that, and the history folder are “protected operating system file and folders”,…
I was reminded today of a fifth reason people get burned out doing tech support. Unrealistic expectations. For example, when your users have a problem with technology that isn’t something you support, but which they still expect you to take care of for them. In some cases that can be personal tech like an iPod…
Like I didn’t have enough to do after spending 5-days almost entirely disconnected from the Internet, and having work projects pile up on me while we were gone, when I finally did connect my laptop to the Internet this morning, I was prompted about version 7.5 of Grisoft’s free anti-virus tool, and informed that the…