Weekend pondering

ByMike McBride Reading Time: 1 minute

For all you user-support folks out there, here’s a question for discussion. We all know that keeping the lines of communication open between users and IT staff is an important part of any tech support operation. If people are afraid to come to you with questions, that’s bad for everyone involved. Sometimes that means saying yes to a project even though you don’t think it’s necessary or even work related, just to keep everyone happy, as opposed to being at odds with your IT staff.

Where would you draw the line and finally have to say “no” to a user? Does it depend on the user’s position within the organization? Does it depend on how they’ll react to a “no”? Does it depend on your own place within the organization? Let me know what you think.

I have many thoughts of my own, they’ll be forthcoming.

Tags: TechSupport
Share with your friends!
LinkedInBlueskyMastodonThreadsRedditBuffer

Similar Posts

  • Why we do backups

    ByMike McBride Reading Time: 1 minute

    We had someone leave our office this week. He ended his employment here effective Dec. 1. Before he left, he decided to clean up his files and stuff and deleted a bunch of stuff that he figured no one would need once he was gone. This morning, a couple of the women I work with…

  • Something to think about..

    ByMike McBride Reading Time: 1 minute

    Kevin is working on a year-end podcast. He has an assignment: Since this will be my last podcast before Christmas, I’m giving you all an assignment for a End of Year Podcast. Either send in audio feedback, ..OR.. call the listener line (206-888-4488), ..OR.. call the Skype line (callto://inthetrenches), and leave your input regarding 1)…

  • Weekend traffic observations

    ByMike McBride Reading Time: 2 minutes

    Some random thoughts from looking at traffic patterns for this site: Most of you read while you’re working. Not surprisingly, since I mostly blog about work, while I’m working. 🙂 Traffic peaks mid-week generally and drops slightly on Friday before dropping significantly over the weekend. The drop in traffic on weekends is less in the…

  • Morning News Items

    ByMike McBride Reading Time: 2 minutes

    Could Hollywood hack your PC? – this law, yet again, gives the RIAA and MPAA the ability to use whatever means necessary to block file trading, regardless of whatever potential damage is done to consumers, and makes it next to impossible for consumers to be compensated if they go too far and cause actual damage….

  • Sad news

    ByMike McBride Reading Time: 1 minute

    Girl, 13, dies after being hit by hockey puck This is a really sad thing to me, as a hockey fan and a Columbus resident. My heart goes out to a family who went out for a fun night on the town and to catch a game and had it turn into such a tragedy….

  • Method to the ESBN Madness

    ByMike McBride Reading Time: 2 minutes

    Some of you, obviously, noticed that little “ignore this” post last night. Here’s some of what I’m thinking on ESBN‘s. I think there may be a place where this can be useful. I’ve seen folks complain about the fact that their full-post RSS feeds are repurposed on sites that exist only to serve Google Ads….

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)