My attempt to install Red Hat 8.0 did not go as planned. While the iso downloaded OK, and the MD5 Checksum matched, apparently the CD I burned for Disk 1 was bad. After a number of attempts to install either hung or spit back an error about being unable to read such and such, I ran the media test of the disk (yeah I should have just run that first, lesson learned) and it failed. Guess we’ll burn another copy and try again later in the week.
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A stunning display of incompetence, that is. I get on the Time Warner support people quite a bit, because as a RoadRunner subscriber we’ve had our share of difficulties with them. Just to show that it’s not us, the person I hired as part of Angela’s Xmas gift to do a new graphic look for…
I tell you, working for a larger organization, supporting 10 times the number of users I used to support and supporting a wider variety of tools, sure keeps you on your toes. This week I spent time battling a spyware infection, troubleshooting Word macros, Excel formulas, PowerPoint graphics, Outlook options, printer connections, and Acrobat Reader…
Lots of ideas floating around this weekend in the podcasts I was listening to surrounding the idea of what you say about the users you support. It all started with Douglas Welch’s podcast “Don’t Say It” where he talks about the possible consequences of getting not only getting caught “user bashing” but also the negative…
Taken from a TechDirt posting: “A new study in the UK has come out saying that, while more companies are providing internet access to employees, a smaller percentage are using filtering technology to block out “inappropriate” sites. The article makes this out to be a terrible thing – suggesting companies don’t understand the risk.” Now,…
That was my comment when word finally came down this afternoon that our network folks were going to allow us poor helpdeskers to use the offer remote assistance feature of Windows XP. We use Remote Assistance quite frequently, obviously for our remote offices, but with folks who are in our building sometimes it was just…
Per MarcV’s request in the comments for that last post. Here’s a brief description of what I’m using OneNote for. I’ll break it down into two sections, because I use my official work copy on my desktop at work, and my free “thanks for beta testing and attending the rollout event” copy on my personal…