This is a bit of a follow-up to a post a few days ago about whether having an open ticketing system would help with the communications between techs and the users they support. As I mentioned there, and talked more about in the comments, when you have systemic failure to communicate, it’s much more than…
I spotted this post over at Digital Photography Schools by Neil Creek about photographing a tragedy, and decided to bookmark it to Delicious to take a closer look at it later. This evening, I got a chance to take a look at the story behind Neil’s advice, about how he was invited to Kinglake, a…
That’s one of the recommendations Doug Cornelius makes in various discussions around the blogosphere about poor communication between “geeks” and “users”. (Start here at 3 geeks and a Law Blog, which links to Jenn Steele’s original post and read the comments on both for the background.) Doug’s claim that the problem with help desk tickets…
So, how are we feeling about Google’s announcement that they’re going to be doing more behavior targeted ads? Are we outraged at the privacy implications, or just glad they at least gave everyone an easy way to opt-out instead of just doing it without saying anything? Discuss. I really am curious to hear what others…
I’ve been catching up with my podcast backlog over the last couple of days, and that includes the latest series on Career Tools on dealing with the angry and demeaning boss. One of the interesting things that struck me was how much the current state of the economy, especially in the legal sector, seems to…
For those of you using Summation, especially service bureaus, but also law firms doing in house Summation work: This document provides information about the CT Summation DII/eDII file to service bureaus. The Table of Contents serves as an outline of the electronic discovery (eDiscovery) workflow from the perspective of a service bureau. This document also…