• Outsmarting the Helpdesk

    When I read this story about someone outsmarting the help desk at their work, well, you all know I couldn’t help but have something to say about it. Go ahead and read the story, I’ll wait….. This story bothered me for one very large reason, and it’s become something of a pet peeve of mine…

  • Frozen Expedition

    I was thinking the other day as I drove past the frozen Scioto River downtown that I should go out and get some photos of it before it got warm enough to not be frozen. It has been more than a week without temps getting much above 20F and today was no exception, but we…

  • Bad IT Day

    What’s a bad IT day? How about a day where you have more servers being wonky than you have server admins available to deal with them? We had that one afternoon this week. A voice mail server off-line, a Blackberry Server running at about 30-40 minute delay, and a whole bunch of users have some…

  • Don’t insult your users

    The title of this post by Sherman Deforest got my attention right away, No One Needs To Feel Put Down By A Hired Expert. Obviously, no one needs to feel put down by their help desk either. 🙂 Here’s my favorite part: They are not stupid or senile. Their cultural background is different than mine….

  • Gadget Heads

    Here’s an interesting theory from Daniel Taylor (Spotted via Adam Gaffin): I think of it like hot dogs. Nobody wants to know what goes inside a hot dog. And once you do, it’s kind of hard to get excited about eating one. That’s the way it is with mobile devices. There are gadget heads in…