Regarding my previous question from the weekend about where you draw the line between keeping up a good relationship with your users and letting them walk all over you with non-work technology issues, I would mostly err on the side of letting them walk over you. There’s definitely a line that needs to be drawn…
In all your experience supporting users, which is the most mis-used application, Powerpoint, or Excel? Leave your comments below. I used to think it was Powerpoint, but then I saw this Excel workbook, multiple sheets with somewhere in the area of 120 columns on each tracking various financial data going back 19 years, with no…
I’m sure by now we’ve all heard the horror stories of working on a helpdesk, and after 7 plus months working on one I can totally see exactly where they’re coming from, and even have a few of my own. On the other hand, one thing that I get working on a helpdesk far more…
Yes, it’s an Excel function. One I knew about, kind of, but had never needed to use, until today. Luckily, for all of us who were working on this formula, I found this page using Google and it made for an easy to follow example of summing the data in cells that matched mulitple criteria….
I tell you, working for a larger organization, supporting 10 times the number of users I used to support and supporting a wider variety of tools, sure keeps you on your toes. This week I spent time battling a spyware infection, troubleshooting Word macros, Excel formulas, PowerPoint graphics, Outlook options, printer connections, and Acrobat Reader…
In the most recent edition of Support Alert, a site to share large files with a friend, and a free Excel add-in: Dropload is a free web service that allows you upload files totheir server that can then be picked up by someone else. Theintended recipient automatically receives an email from Droploadtelling them that the…