Although, truthfully I did get paid in Guinness and made from scratch cookies, but all the work I did on that laptop paid off in an unexpected way today. I was sitting at the helpdesk early this morning, when our network admin came by with a laptop. It had been one of our pool laptops…
It’s one of the areas of working in IT, specifically on the helpdesk, that no one ever prepares you for. They don’t cover it in the tech magazines, they don’t talk about it on tech podcasts, and you don’t hear much about it when you’re training for your career, but at some point, you will…
I was amused by the back and forth between Robert Scoble and Kevin Devin this weekend. If you follow through the comments there, and the original post at Scoble’s you’ll see that he didn’t really mean to call all IT workers f***ers, just the one’s who implemented policy, and the IT folks at Microsoft were…
I was litening earlier to the latest In the Trenches, spefically to special guest Chuck Tomasi’s take on how to make yourself more valuable to your employer. He is in management now afterall so it’s a different perspective. I was struck by this idea of getting outside the technology and understanding the core business processes…
Kevin stumbled on one of the more frustrating “rookie mistakes” that we all make from time to time. Not documenting stuff! I’ve stumbled on this one myself a few times recently, mistakenly thinking that a problem was a one-time thing and not writing down, and sharing with the other tech support folks, exactly what I…
Darn it, someone’s been keeping track of my helpdesk tickets and putting them on-line under the pseudonym The Chronicles of George. I need to find out who’s doing that! Seriously though, we had a good time laughing about this at work today, all under the guise of learning how NOT to enter information in the…