Yes, this is a 4 day work week for me, but if today is any indication, it’s going to be a long one. It’s a pretty popular week to take vacation, so our department is down a few people, as is the rest of the firm. You would think that would result in less work…
Just yesterday some of us were gathered in the area of the helpdesk, discussing the NTP/RIM lawsuit and what the firm might have to do if the Blackberry service does, in fact, get shut down. The agreement was that we’d end up blowing a big chunk of IS budget rolling out Windows Mobile devices. One…
It’s about time for the great unveiling of the new name of this blog. As you’ll recall I asked for suggestions and promised to give away a PC World subscription to the person who’s suggestion I used. Naturally, it turned out to be a bit more complicated than that. Two people sent in suggestions that…
One other experiment I’ve had in mind recently is tied into something that’s not been working correctly anyway. I just sent this email to the folks who had been getting posts by email: As I’ve mentioned before, something seems to have gone terribly awrywith the topica list in terms of getting emails when I post…
Interesting observation about using Help by Jensen Harris today: One of the most interesting epiphanies I’ve had over the last few years seems on the surface like a paradox: “help” in Office is mostly used by experts and enthusiasts. How can this be? I think my biased assumption was that experts know how to use…
I had hoped the short week due to Thanksgiving would be a relatively quiet one, but today definitely did not fit into that plan. One of our servers crashed early this morning, creating all kinds of havoc around the helpdesk, and the day pretty much went downhill from there. It was one of those days…