It’s going to be a long, short, week.

Yes, this is a 4 day work week for me, but if today is any indication, it’s going to be a long one. It’s a pretty popular week to take vacation, so our department is down a few people, as is the rest of the firm. You would think that would result in less work for us, simply because there are fewer people to support, but you’d be wrong. Fact is, the vacations cause a domino-type effect where you’ve got people covering for folks on vacation and doing things they don’t normally do. You’ve got attorneys who normally have their secretary perform certain functions trying to do it for themselves, and you’ve got secretaries covering different assignments and trying to remember how to do things they don’t normally have to do. Naturally, when they need a refresher or just plain get lost, they call us.

So I spent all day doing training, or at least trying to do enough training with folks to get them through the rest of the week. I certainly don’t mind teaching folks how to do different things, but those kinds of helpdesk call do take longer and make for a rather busy day!

On the other hand, folks in this situation tend to listen to us, follow directions and appreciate the assistance. I can’t really complain about that, can I?

Tags: helpdesk, training

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One Comment

  1. I dont how i stumbled on to this one, but this is definitely going to be an interesting bookmark to catch up with time to time. More so, that im more or less in the same position as a one man IT guy :]. Anyway, cheers to keeping this up, ill probably enjoying reading your experiences on how you managed your pre-cube days.. Cheers

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