I’ve always been of the belief that whenever you’re dealing with end users, the more information you could give them and the more ways they could access knowledge, the better. A couple of things recently have me questioning that theory. One was this whole DST mess. If there was one constant in all the things…
So my boss got the go ahead to order some training materials so that he and I can both become Microsoft Certified Desktop Support Technicians. It’s not exactly the certification that I’ve been dreaming about or anything, but if they’re willing to fork up the money for self-paced training materials and testing fees, who am…
Something I’ve discovered over the time that I’ve been doing photography is just how much trouble I have editing digital images. Seriously, my wife can open up Photoshop on her Mac and do some amazing things, while I’ve tried a variety of Windows apps, including Gimp, and I just have never quite gotten the hang…
It’s one of the areas of working in IT, specifically on the helpdesk, that no one ever prepares you for. They don’t cover it in the tech magazines, they don’t talk about it on tech podcasts, and you don’t hear much about it when you’re training for your career, but at some point, you will…
Kathy Sierra has an interesting post on the Creating Passionate Users blog, about how to get our users past the “P” Mode, a reference to digital cameras. There’s a terrific, if somewhat lengthy, conversation taking place in the comments as well. I’m sure I’ll have something more to say about the idea, but I want…
Long time readers may remember this post, when I requested Law-firm IT folks take some time and train their users not to send links to documents from their document management system when sending them outside their firm. Now that I am one of those folks, I’d just like to say, I’m sorry. I take it…