Long time readers may remember this post, when I requested Law-firm IT folks take some time and train their users not to send links to documents from their document management system when sending them outside their firm. Now that I am one of those folks, I’d just like to say, I’m sorry. I take it back. Despite our very best efforts to train our folks, we’re helpless to put an end to this.
It reminds me of that old saying, if you’re talking and no one is listening, you’re not really communicating. If you’re holding training classes, and these folks either aren’t showing up, or aren’t paying attention, you’re not really training them. So what are you to do?