My thoughts? It’s an obvious case. There are simply too many different technologies at play to have an expert on staff for each of them. For example, where I work, I consider myself an “expert” when it comes to desktops, our memberships database, Access, end-user support and training, SOHO networking, etc. I’m not an expert when it comes to running a web server or an email server. (Although I do know something about it.). So we have our ISP run the email server, and a hosting company host our website. Those are outsourced technologies, we don’t have another full time IT person on staff to handle them because it wouldn’t make for a full time job. My personal opinions on our ability to absorb some of that internally notwithstanding, that has been commonplace all over the small business world. I think large corporations are catching up too.
What do you think?
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