Learning curve

One of our attorneys asked me an interesting question the other day. Actually, the question was as interesting as the tone of her voice. It seems that she has recently purchased a brand new laptop with Vista/Office 2007 on it. She was sharing this information with me when she suddenly got this very frightened look…

More About Thank you Notes

I was listening to the latest Manager Tools podcast at lunch today. They’ve talked about the importance of writing thank you notes before, but today’s podcast was entirely on that topic. In true Manager Tools style, not only did I learn how important the act of sending thank you notes is, both professionally and personally,…

A perfect example

I’ve mentioned before why I think measuring the effectiveness of your help desk folks by looking at the number of tickets they work alone is dumb. This week, I had a perfect example. We had one of our pool laptops lose a hard drive this week. The replacement drive came in Thursday late in the…