I’m sure by now we’ve all heard the horror stories of working on a helpdesk, and after 7 plus months working on one I can totally see exactly where they’re coming from, and even have a few of my own. On the other hand, one thing that I get working on a helpdesk far more…
Last week I was informed that I’ll be getting a new piece of hardware. Actually, I’ll be getting a second PC, because we’re going to be testing and then partially rolling out a new version of software, and since we will have to support users running both versions for awhile as the roll out moves…
I discovered another way to use OneNote today. I created a section titled “Registry Hacks” and named each page as a brief desription of what that key accomplishes. For example, I needed to find these today, so I Googled to find them, copied the text and added each as a new page in OneNote, so…
That was my comment when word finally came down this afternoon that our network folks were going to allow us poor helpdeskers to use the offer remote assistance feature of Windows XP. We use Remote Assistance quite frequently, obviously for our remote offices, but with folks who are in our building sometimes it was just…
Someone sent me an email this afternoon to let me know that the link I had previous posted to this page, the OneNote Image Writer virtual print driver, was dead and to ask if I had a copy of the file. I did, on my desktop at my old job, I think, but I didn’t…
Long time readers may remember this post, when I requested Law-firm IT folks take some time and train their users not to send links to documents from their document management system when sending them outside their firm. Now that I am one of those folks, I’d just like to say, I’m sorry. I take it…