Convenience Always Trumps Security
Even when people are fully aware of the dangers of using unapproved cloud services and personal email accounts, people still use ’em.
-
-
Thoughts From Vacation – Some Customers Will Never be Happy
Another random thought I had on vacation back in November. Watching our fellow cruise passengers on group excursions or at meals was an interesting experience. Most, like us, were simply excited to have some time away and saw the whole thing as a big adventure, but there were a few who simply seemed to find…
-
Thoughts from Vacation – Everyone is in Customer Service
As part of the on going series of things I took the time to notice while away from work and computers for a couple of weeks, I want to talk about cruise ships. Namely, I want to talk about the people who work on cruise ships, because no matter what your job title might be…
-
The Art of Articulation
Assumptions. We all make them. We all stereotype certain people, and make assumptions about others every single day. We can’t help it. It truly is part of our DNA. Our brains are hard-wired to make assumptions about people in order to determine danger as quickly as possible and allow us time to protect ourselves. As…
-
The Struggle For Brevity
This recent NPR story on the brevity of the Gettysburg Address, Lincoln’s 272 Words, a Model of Brevity for Modern Times got me thinking a bit about training. I’ve often compared training to public speaking and the importance of having those skills, and this is definitely one of those skills. As Pascal said well back…
-
Training or Multitasking?
Students, you have a problem. I see it frequently, and when in online classes, I can tell when it’s happening, and it almost always happens. The problem is that you are trying to pay attention to your training, but you’re also trying to get work done. You are being sent to this training class because…