• Don’t insult your users

    The title of this post by Sherman Deforest got my attention right away, No One Needs To Feel Put Down By A Hired Expert. Obviously, no one needs to feel put down by their help desk either. 🙂 Here’s my favorite part: They are not stupid or senile. Their cultural background is different than mine….

  • Gadget Heads

    Here’s an interesting theory from Daniel Taylor (Spotted via Adam Gaffin): I think of it like hot dogs. Nobody wants to know what goes inside a hot dog. And once you do, it’s kind of hard to get excited about eating one. That’s the way it is with mobile devices. There are gadget heads in…

  • Gridlock

    Nothing like some serious snow to completely cripple the city of Columbus, and there’s nothing like having my 4 mile commute take an hour and 45 minutes! Woot! Yes, on a normal day I spend almost as much time walking between the parking garage I use downtown and our office building, than I do driving…

  • 2000 Bloggers

    I haven’t spoken about this, I am on the 2000 Bloggers collage. I joined and purposely didn’t say anything because I saw it as a sort of sociological experiment, and I didn’t want to do anything to influence it. As it turns out, my original theory was that being one face in a collage of…

  • Strange interference

    I’ve noticed something quite bizarre over the last few days. Something seems to be interfering with the service to my T-Mobile Blackberry when I’m at home. Whenever I’m at home, emails will simply come in bunches every once in awhile, sometimes as much as a few hours from when they were sent, and frequently going…