Manic Mondays

ByMike McBride Reading Time: 1 minute

Is it just us, or does everyone wind up knee deep in returned pool equipment on Monday mornings? I spend so much time on a typical Monday checking in, cleaning and updating pool laptops that were out for the weekend or longer (especially the Monday after a patch Tuesday!)that it seems I don’t do hardly anything else. Of course, the fact that one of them came back without our VPN software installed, and needed to go back out to another user today added a bit of urgency to the whole process! I should probably go back and figure out what happened to the VPN software tomorrow. It might be time to interrogate some people. 🙂

Tags: laptops, equipment
Share with your friends!
LinkedInBlueskyMastodonThreadsRedditBuffer

Similar Posts

  • |

    Free Tech Support

    ByMike McBride Reading Time: 2 minutes

    Phil Gerbyshak brought it to my attention, and I thought I’d certainly pass it along for those of you are running small businesses and might be looking for some remote support. Friends, Do you work from home and have the occasional annoying technical problem that you can’t figure out, but you don’t want to go…

  • |

    Burn out Rate

    ByMike McBride Reading Time: 1 minute

    Many of you know, I’ve long believed there’s a time limit for how long someone can work at a help desk before suffering burn out. (This is true for most people, maybe not all, but I’d put the percent of people that this is true of in the high 90’s!) Today, when walking to my…

  • A fifth cause of burnout

    ByMike McBride Reading Time: 1 minute

    I was reminded today of a fifth reason people get burned out doing tech support. Unrealistic expectations. For example, when your users have a problem with technology that isn’t something you support, but which they still expect you to take care of for them. In some cases that can be personal tech like an iPod…

  • | |

    ILTA 2008 User Support Survey

    ByMike McBride Reading Time: 1 minute

    The survey results are out, and there’s a ton on information about how law firms are doing training and user support. I haven’t had time to do more than give it a cursory glance, but there’s definitely some interesting discussion points. Download a copy. Also, there’s a white paper available with some analysis of what…

  • |

    Thank you notes

    ByMike McBride Reading Time: 2 minutes

    I found this post over at the Manager Tools this morning about the practice of sending thank you notes dying and I had to say I was interested. I have to admit something. Before I met Angela, I never wrote thank you notes. Not for birthday gifts, or at Christmas, or for anything really. In…

  • |

    New IT Policy -Humor

    ByMike McBride Reading Time: 1 minute

    I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager: 1.  Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk. 2.  Go to the user’s desk, put your hands…

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)