An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…
If you subscribe to the feed, you may have noticed the new “links of the day” item earlier this morning. One of the things I get with Feedburner is the ability to show you a post with all the stuff I linked on my Bloglines link blog for that day. I figure it’s a good…
A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….
Wow, another year has come and gone. Amazing. All in all, even though the end of 2006 kind of snuck up on me quickly, it was a very good year. In many ways, even though I actually changed jobs in 2005, 2006 was more of a transitive year in terms of my life on-line. This…
Just because I like to play around, the feed for this blog is now being redirected to a new Feedburner feed. You shouldn’t have to do anything, the old feed should simply redirect there, but if you run into any problems, please let me know! We’ll see what sort of information about feed subscribers and…
Marc Orchant trusted Google, at least until he heard about a small number of folks who seem to have lost their Gmail accounts, now he’s madly using Google’s POP3 access to grab a copy of all the email he has stored in Gmail. I use Gmail, I also use Outlook to access Gmail and make…