A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets. Much like working in a call center, whether it be tech or other customer service position, I believe there is very high burnout rate, and there are very, very few people who can do it long term.
I’ve been doing it for about a year and a half, and while I’m not burned out now, I know that I’ve only got a couple more years in me before I’m too cynical to be any good at it any longer.
So, if you’re managing a help desk, do your long term plans include having to turnover all of your positions every 5 years, or finding some way to keep good talent by transitioning them to another position? Or am I just completely off base here?
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