Darn it, someone’s been keeping track of my helpdesk tickets and putting them on-line under the pseudonym The Chronicles of George. I need to find out who’s doing that! Seriously though, we had a good time laughing about this at work today, all under the guise of learning how NOT to enter information in the…
Just something that occurred to me today when I had someone looking at my Flickr photos. I purposely resize all the photos I put up in my Flickr account, and also in the galleries to be smaller than the original, for a couple of reasons. One, so they load quicker, two, to keep the storage…
We spent the weekend visiting with Angela’s parents, but also got to spend quite a bit of time getting history lessons. On Saturday, despite the 90 plus degree heat, I spent part of the afternoon watching a Civil War skirmish re-enactment. (Yeah, I have the sunburn to show for it.) It was quite fascinating to…
So did your office recognize Systems Administrator Appreciation Day? Unfortunately, some of our own IS folks didn’t know it was today until our network admin wished them a happy sysadmin day first thing this morning. Later, when I brought in donuts, he was happy to see that someone else remembered. 🙂 We did manage to…
I think Andy’s comment on that last post hints at some of why user’s lie. He says: but then a reboot WILL cure a lot of problems but doesn’t actually fix the problem as to WHY it happens. I think a large part of why user’s lie is tied into their expectations. When you work…
Everyone knows what the number one rule of the helpdesk is. Users lie. We all accept that as truth, we all have plenty of stories about catching users in a lie, and I think even our users find it completely acceptable to lie to the helpdesk. But why? What’s the point? Seriously, if we all…