Regular readers probably noticed about a week’s worth of silence around here. It started early last week when Angela tried to post something to her blog and had trouble getting it published to her site. Thinking it was probably just a temporary Blogger problem, she went about her life assuming it’d take care of itself…
Not because it didn’t work, but because the latest update repeatedly failed to install, but constantly kept popping up a balloon from the Systray to ask me to download the same update that failed to install. Out of pure annoyance, I uninstalled the program. Some nights, that’s how I feel. Update: Thanks to the May…
I was listening to the latest In The Trenches earlier today, and found myself nodding my head in agreement when Kevin was talking about knowing someone’s being let go and having to disable accounts as it’s happening. It is easily one of the worst parts of the job. It’s a sickening feeling knowing someone’s going…
Ian Landsman gave me a head’s up this afternoon to a new site he’s created, helpdesktalk.com. In his words: HelpDeskTalk.com is a new site dedicated to the help desk community. I created this site because there’s simply a lack of help desk focused forums available. The best we currently have are IT forums that will…
I just listened to this interview Phil Gerbyshak gave to some students. It’s a good 45 minutes talking about working in IT, the current status of technology, and where it’s headed. He covered a whole bunch of stuff, in fact after listening to it, the first thing I thought was that I need a second…
So, if there’s science behind the idea that angry/negative people can be bad for your brain, does working on a helpdesk constitute a mental health risk? 😉 I’m kidding, but there is something rather serious to think about. If you can’t learn to not take things personally and let things roll off your back so…