For all you user-support folks out there, here’s a question for discussion. We all know that keeping the lines of communication open between users and IT staff is an important part of any tech support operation. If people are afraid to come to you with questions, that’s bad for everyone involved. Sometimes that means saying…
Are extensions the killer feature in Firefox? Absolutely. I’ve used IE7 a bit. It’s slow, but sometimes Firefox is too. It has tabs, it’s relatively secure compared to IE6, it has a pop-up blocker built in, it has pretty decent cookie and password management built in. In a nutshell, it has many of the same…
When I agreed to do that segment with Kevin Devin from In the Trenches, he sent me a list of possible questions, so I would have a pretty good idea of what he was looking for. There were a number of those questions that I wanted to answer, and take advantage of the opportunity to…
The latest edition of In The Treches has a few minutes of discussion between Kevin and your’s truly about working at the helpdesk and my own experiences working in the field. Go give it a listen, especially if you’ve never listened to Kevin and George before. They do an excellent podcast! Tags: InTheTrenches
Over lunch today, which is the usual slice of time I take for podcast listening, I couldn’t help but perk my ears up to a couple of mentions about libraries and technology. First, the obvious one, Chuck Tomasi’s interview with the director of the Appleton Public Library, Terry Dawson. Terry and Chuck discussed Appleton’s growing…
This is the result of spending my time on the hunt for a missing laptop from our laptop pool while my manager gets Photoshop happy. Who says we don’t have a good time down in the IS Department? And yes, as soon as I saw it I told him that was so totally going on-line…