• Bullet-ins

    A post with a bullet, or three. * Firefox’s update went pretty smoothly on my laptop, it had one little hiccup on my work desktop. After restarting Firefox, the Clippings extension threw up a script error. Disabling Clippings and reinstalling it fixed the problem. BTW, Clippings is a very handy tool when your helpdesk software…

  • Today’s survey

    In all your experience supporting users, which is the most mis-used application, Powerpoint, or Excel? Leave your comments below. I used to think it was Powerpoint, but then I saw this Excel workbook, multiple sheets with somewhere in the area of 120 columns on each tracking various financial data going back 19 years, with no…

  • Where have I been?

    Regular readers probably noticed about a week’s worth of silence around here. It started early last week when Angela tried to post something to her blog and had trouble getting it published to her site. Thinking it was probably just a temporary Blogger problem, she went about her life assuming it’d take care of itself…

  • Terminations

    I was listening to the latest In The Trenches earlier today, and found myself nodding my head in agreement when Kevin was talking about knowing someone’s being let go and having to disable accounts as it’s happening. It is easily one of the worst parts of the job. It’s a sickening feeling knowing someone’s going…