Worth Reading – AI Can Accelerate a Culture—Good or Bad
Frankly, AI will be an expensive way to learn that your underlying processes or data were suspect all along.
Frankly, AI will be an expensive way to learn that your underlying processes or data were suspect all along.
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If I’m being honest, every time I hear someone say they don’t like Copilot because ChatGPT or Claude is just better, I have to wonder about that. The models available inside Copilot aren’t that different, but there is one big difference. Copilot has access to all your email, OneDrive documents, SharePoint files, etc.
That’s been a selling point for Microsoft, but it might also explain why the results differ. Your data might be making the results worse than when you use a different tool that isn’t connected to your Microsoft environment.
What is your AI using as its source of truth?
Stephen is also right to point out that the industry really hasn’t figured out how to make this work. Clients increasingly want firms to use AI to reduce billable hours; lawyers don’t want to use technology that makes it harder to meet their billable-hour requirements.
This sounds like an impasse. One that will require some innovative thinking and partnership between firms and clients.
If your data gets breached, how many people will you have to notify? Not just the transcript of what they said, but the recording of them- the audio of their voice, etc. has been breached as well. We don’t often talk about the risk that creates, but it does. Deepfake audio and video tools don’t require much existing video or audio of someone to generate convincing fakes. How much liability do you have for content you lost in a breach if it’s used that way?