Shared Links (weekly) April 12, 2026
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A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….
Browning Marean pointed out that the Qualcomm case is a good place to start discussing the dangers. Mess up discovery and your firm can be sanctioned, you can be sanctioned, etc. There’s real danger in not handling evidence correctly. Judge Facciola “I re-read the Qualcomm case the other night, closed it and thanked God that…
As a trainer, this is vital to remember: “Reading and listening are often important steps in learning. Without having any instruction, pure practice is little more than trial-and-error. The fact that we can learn from instruction and observation is one of the greatest powers we have as a species. The mistake, however, is in assuming…
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