Helpdesk

  • New stuff

    I got my copy of Todd Cochrane’s Podcasting, the Do-It-Yourself Guide in the mail yesterday. In addition, my wife’s early Xmas gift for me, a backpack case for my laptop was in the mail as well. I’m looking forward to reading Todd’s book, and I’m looking forward to having a lightweight way to carry my…

  • It’s a surreal world

    Naturally, after complaining about my wireless connection dropping, it hasn’t dropped since. This is life with technology isn’t it? Speaking of the surreal life of IT, at my new job, I take the late shift on the helpdesk. Between 5-6 it’s just me. So when I was forced to get one of the evening secretaries…

  • Liberum

    Seen mentioned in this post by Chris Haaker, a free helpdesk tracking system called Liberum. Looks like it might be pretty interesting. Don’t know that I would use it here, there’s one tech, me, and people are pretty much used to just emailing me or stopping by my office. Asking them to move to filling…

  • OpenOffice

    A couple of year’s ago I checked out the Open Office suite in an attempt to see if it would work for everyday use. The big draw back at that time, and still today, was the lack of a database component comparable to Access. I use Access a lot in my job, since it’s part…