As I’ve mentioned before, in talking to various folks working in this industry it becomes apparent that the background of the litigation support people in any firm makes a huge difference in how they interact with the paralegals and attorneys. I come from an IT background, and haven’t really had to go on site for…
I saw a conversation going around on Twitter this morning about working from home, and management’s reluctance to allow their IT folks. I can’t find any links for it now, but some of the ideas being tossed around were pretty interesting. Especially the idea that if your job can be done from outside the office,…
Among the other interesting things I discovered today while searching for Litigation Support bloggers was an article from back in Aug. 2006 by Mark Lieb titled “The IT Department – Litigation Support’s latest recruiting ground.” I found it interesting, not so much because it said anything new to me, after all I am doing that…
I read with interest the post by Security Monkey today about swatting flies, not because I don’t agree with him about his point, but his example really brought to mind another of my pet peeves about working in IT generally, but Help Desk specifically. Let’s start with his example: Your help desk reports to you…
A while back, you’ll recall that Phil did an interview with me about working at the help desk. Since he’s a help desk manager, I thought it would be interesting to get some input from him about the management side of things. He was kind enough to take the time and respond to my questions,…
Here’s an interesting theory from Daniel Taylor (Spotted via Adam Gaffin): I think of it like hot dogs. Nobody wants to know what goes inside a hot dog. And once you do, it’s kind of hard to get excited about eating one. That’s the way it is with mobile devices. There are gadget heads in…