There is more at the link that you may want to read and consider, but the big point is that what workers want is sort of all over the place. As we all stop and consider what role or work should play in our lives, we are making a number of different choices. Leaders who simply assume they can make everyone do the same thing are going to appear out of touch, and that is also exactly what we are seeing. Flexibility sells when it comes to hiring and retaining talent, lack of it just makes you look callous and distant.
This makes sense. How often do your coworkers send you something in a Teams chat and you simply click on it? Have you considered the possibility that it wasn’t actually your coworker but someone who was able to gain access to their account?