Accounting software sucks…

Remember that hard drive I had to replace? Remember this PC belonged to my boss who does all the accounting for the organization, and that she was going to set that stuff up herself? Three days later, she still can’t print checks. No wait, let me clarify, three days, a call to Peachtree support at 6 dollars per minute only to find out that the old printer she had been using is really incompatible with the version of Peachtree she’d been using and they don’t have any idea who told her how to force them to work together three years ago or what the directions for doing so are, a decision to go ahead and upgrade the printer since it was old, and having problems anyway, a couple of hours of both of us running through every setting on the new printer and in Peachtree, and a couple of more hours on the phone with Epson’s support, and she still can’t print checks.

To top off all the frustration, one of those checks she can’t print is my Gnomedex expense reimbursement!

As an aside, for 6 dollars a minute, I almost expected to have a throaty, breathless support operator, wouldn’t you? *L*

Similar Posts

  • Friends in Tech

    I was invited earlier this week to join the Friends in Tech network. It had been a group of podcasters, many of whom I’ve been a big fan of for a long time, but Kevin Devin asked Andy and I to join and contribute some written content to the FiT group weblog in order to…

  • Is it Friday yet?

    Looks like we got a few copies of the W32.Gibe virus floating in last night. All of the attachments were stripped at the email gateway (Our ISP finally did something right!), but I was impressed with this one. It seems like most of the attachments disguised as something else have stuff in the email that…

  • Linked – How to repair a trust problem

    She mentions a round of layoffs as an example of breaking trust, and I’m glad she included that. All too often, when a round of layoffs occurs, senior management will return to talking about the culture or set of core values they expect all employees to follow without ever acknowledging that it’s different now. You can’t just return to talking about the importance of teamwork and diversity when you just canned 10% of the team as if nothing happened.

  • SyncToy Beta

    I saw mention of a new Windows XP Powertoy over the weekend, so when I saw SyncToy was available this morning I grabbed a copy for the XP desktop at the office. My hope was that this would ease the struggle I currently have with OneNote. Notably, I like to keep a copy of my…

  • An update

    As a quick update to the post about Internet bottlenecks. Our networking folks spent a couple of weeks doing random traffic captures, both inside the firewall and having the ISP do it outside the firewall. Nothing really significant was found, no malware tying up bandwidth, no one streaming video all day long, nothing at all…

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)