How not to make a good impression

ByMike McBride Reading Time: 1 minute

We’re testing a new bit of software at work, because we really haven’t been happy with our current vendor’s level of support. Given the fact that we told the salesperson of this new vendor that was why we were looking at their product, wouldn’t you make extra-double sure that when you sent us download instructions to get a 30 day trial of your software that the instructions were correct? Or that the installation guide was up to date? Having to guess our way through the download and the installation because your documentation is not up to date, does not give me a warm and fuzzy feeling about your level of support.

tags: Support, Documentation

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