One less laptop

It’s easy to lose sight sometimes of how “magical” what we do in tech support can appear to the people we support. Over the last couple of days I’ve had the opportunity to work on a couple of problems for our users that, well let’s just say that the solutions to these problems won’t come…

I noted last week that it seemed odd that the new definitions I was prompted to download were dated 4 days ago. I’ve been prompted to download 2 updates since then, so obviously, they are updating the def files often. However last night’s definitions were dated Feb. 15, 6 days from the date they were…

My original prediction, of course, was a month and 4 meetings. The President got the memo yesterday, had a short meeting with my boss, and sent me 4 different emails with questions and suggestions for possible changes. My boss is now trying to schedule a meeting for us to discuss options with 3-4 other people,…