The importance of Checklists

posted in: Tech 2 |
Reading Time: 1 minute

On the latest In the Trenches, Kevin was talking about using checklists, especially when working on a number of machines at once. This weekend was a perfect example of another good reason to have checklists. We were rolling out software … Read More

Classic Mistake

posted in: HelpDesk 0 |
Reading Time: 1 minute

Kevin Devin posted something today about his workplace, wondering if the snake of Corporate IT was eating it’s own tail. When I read his story, one part jumped out at me immediately. Here was a classic example of tech support … Read More

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